Frequently asked questions
Bridal
Appointments are required on Saturdays due to high damand and limited availabilities. On weekdays appointments are not necessary but are highly recommended, that way we can ensure we have the right staff and change room available to help you. Please be aware that there will be a bridal stylist in the change room with you helping you into the gowns.
To book an appointment please go to our 'Contact Us' page and send us through an enquiry, alternatively you can Email us at info@timelesselegance.com.au or call us on 03 6334 8998
We allow an hour for bridal appointments, during this time we will initially have a talk to you about your wedding and what style you are after. We will help you choose a selection of gowns for you to try on. We will make recommendations for you based on what we see as we go through the fitting process. Plese be aware that there will be a Bridal stylist in the change room with your helping you in to the gowns.
No not at all! but feel free to bring any pictures of dresses you like to help the consultant get an idea of the style you are wanting. I would also suggest that if possible you wear nude coloured underwear as coloured or black underwear can be quite noticable under some of the gowns. Also keep in mind that a bridal stylist will be in the change room with you to help you into the gowns.
we suggest anywhere from 9 months to one year before the wedding is an ideal time to order your bridal gown. This time frame allows you to order your gown without any added stress about your delivery date, as well as time for any alterations that may need to happen to the gown in the lead up to your big day.
If you measure out at different sizes in your bust, waist, and hips then we will take in account the dress style and usually order the larger size according to your measurements however every situation is different.
In some cases the designers will make in mixed sizes so for example we can order a size 10 bodice and a size 12 skirt, however this option is at an extra cost. No all designers offer this, so that is when we order for the largest measurement and then will alter to fit you correctly closer to your day.
Congratulations on falling in love with a Timeless Elegance Gown! We will place the order with our designer and then the dress will get made. This process takes quite a while and is why we quote a 4-6 month delivery time frame. Once the gown is complete the designer lets us know that your gown is ready and sends it off to us. Once we receive the gown we complete a quality check and call you to let you know the good news. At this point we would request that you come in for an appointment to try YOUR gown on. You can use this as a great opportunity if you are wanting to have a look at any of our accessories and veils to try it on with your dress. After the initial appointment you can either take you dress home or we can store it in-store until we start the alterations process.
No you don't need to come back in unless you would like to. At your initial appointment we can do what is called a pending form for you, this form will take all of your details, the dress and your measurements which we can keep on file for when you are ready to place your order. This is especially handy for brides who don't live locally so you dont have to make a trip back to Launceston to place your order.
If you have a pending with us but it had been a few months and your body shape has changed you may need to come back to update your measurments.
Well firstly Congratulations! Please contact the store on 03 6334 8998 and we can discuss your options.
If you are pregnant at the time of your bridal fitting or are planning on being pregnant for your wedding please let your stylist know so we can find the best possible fit for your body (also disclose if the pregnancy is common knowledge yet so we dont accidently spill the beans!)
Firstly check your junk mail as we use a 3rd party site for our bookings and enquiries they can sometimes end up in your junk mail. Also please allow up to 48 hours for a return email, As we answer all emails personally they can take a while for us to answer all of them, especially during our busy season. For any urgent enquiries or appointments please call us on 6334 8998
Bridesmaids & Formalwear
Our bridesmaids range from Tania Olsen takes anywhere from 14-16 weeks to order into the store, Our designer does however carry some stock on hand as well that we can get straight away in a limited colour and size range.
Some designers do carry stock, so sometimes (not often) the re-orders can be here a lot more quickly.
Alterations
Alteration times vary depending on what we need to do. We like to start them 6-8 weeks before the event and usually will do multible dress fittings within this time with the dress being ready to collect, fully steamed a few days before the event.
If at that time you let us know you are ie: losing weight or Pregnant we will work out a different schedule for you to avoid doing unnecessary alterations twice.
The cost of alterations will vary depending on the gown as well as what we need to do. Make an appointment and bring your gown in to get a obligation free estimate.
If after your alteration appointment you decide to make any additional changes to your gown there may be additional costs as they were not apart of your original estimate. They will be added as an extra cost to your final bill.
We factor our alteration costs on how much time we spend on your gown and what we have to do. Alterations are a very time consuming service and the cost is entirely dependant on how your gown is made. Some gowns have fully boned bodices which usually needs to be removed and added back in for any little change is made, other gowns have lace and beads that need to be removed and re-applied to be altered which is all done by hand and is very time consuming and can take many hours.
Your final alterations cost may also change if you have decided to make any additional changes to your gown that had not previously been discussed or if by doing one alterations creates another fit issue such as lifting shoulders to stop them sliding off has now made the armhole too tight and needs to be widened to stop it rubbing.
all of these changes will be reflected in your bill but we try our very best to make them as cost effective as possible.
Yes we do but we only do a limited amount so call now to see availabilities.
All of our gowns are ordered to a standard dress side and peoples bodies are never a standard dress side so the gown may not fit your body perfectly. By doing alterations we can get the gown to fit your body exactly how it should. Gowns also come in at a standard length which is usually very long on most people and will need to be shortened according to your shoe height.
Gowns can be made to exact measurements from some designers, but they then become couture gowns, and the price goes up quite a lot to what is classified as an off the rack gown (as in standard size 10, 12 14 etc).