Question 1

How long does it take to order a bridal gown?

Accepted Answer

Our bridal gowns can take anywhere between 4 - 6 months to order-in depending on which designer it comes from.

Question 2

What sizes do your gowns go up to?

Accepted Answer

Our bridal gowns can be orded from a size 4 (with a few designers starting at size 2) to a size 32.

Question 3

Do I need to book an appointment to come and try on bridal gowns?

Accepted Answer

Appointments are required on Saturdays due to high damand and limited availabilities. On weekdays appointments are not necessary but are highly recommended, that way we can ensure we have the right staff and change room available to help you. Please be aware that there will be a bridal stylist in the change room with you helping you into the gowns.

Question 4

How do i book an appointment?

Accepted Answer

To book an appointment please go to our 'Contact Us' page and send us through an enquiry, alternatively you can Email us at info@timelesselegance.com.au or call us on 03 6334 8998

Question 5

How long does a Bridal appointment go for?

Accepted Answer

We allow an hour for bridal appointments,  during this time we will initially have a talk to you about your wedding and what style you are after. We will help you choose  a selection of gowns for you to try on.  We will make recommendations for you based on what we see as we go through the fitting process. Plese be aware that there will be a Bridal stylist in the change room with your helping you in to the gowns.

Question 6

Do I need to prepare anything for my appointment?

Accepted Answer

No not at all! but feel free to bring any pictures of dresses you like to help the consultant get an idea of the style you are wanting. I would also suggest that if possible you wear nude coloured underwear as coloured or black underwear can be quite noticable under some of the gowns. Also keep in mind that a bridal stylist will be in the change room with you to help you into the gowns.

Question 7

When is the best time to order a bridal gown?

Accepted Answer

we suggest anywhere from 9 months to one year before the wedding is an ideal time to order your bridal gown. This time frame allows you to order your gown without any added stress about your delivery date, as well as time for any alterations that may need to happen to the gown in the lead up to your big day.

Question 8

Once I have chosen my gown how do you know what size to order it in?

Accepted Answer

Once you have selected your gown we will take some basic body measurements (bust, waist and hips). We then compare your measurements to the closest standard size on the designers size chart.   We then order the size best suited to your measurements.

Question 9

What if my body shape is mixed sizing?

Accepted Answer

If you measure out at different sizes in your bust, waist, and hips then we will take in account the dress style and usually order the larger size according to your measurements however every situation is different.
 
In some cases the designers will make in mixed sizes so for example we can order a size 10 bodice and a size 12 skirt, however this option is at an extra cost.  No all designers offer this, so that is when we order for the largest measurement and then will alter to fit you correctly closer to your day.

Question 10

What payment options do you offer?

Accepted Answer

We offer a 6 month layby. We require a 40% deposit to order the gown and then monthy payments for the remainder of the layby, these payments can be made in-store, over the phone or via direct deposit.   Of course we always welcome cash or credit card payments up front.

Question 11

I have ordered my dress, now what happens?"

Accepted Answer

Congratulations on falling in love with a Timeless Elegance Gown! We will place the order with our designer and then the dress will get made. This process takes quite a while and is why we quote a 4-6 month delivery time frame. Once the gown is complete the designer lets us know that your gown is ready and sends it off to us. Once we receive the gown we complete a quality check and call you to let you know the good news. At this point we would request that you come in for an appointment to try YOUR  gown on.  You can use this as a great opportunity if you are wanting to have a look at any of our accessories and veils to try it on with your dress. After the initial appointment you can either take you dress home or we can store it in-store until we start the alterations process.

Question 12

What price range are your bridal gowns?

Accepted Answer

Our Bridal gowns start off at $750 and go up to $3599 for our orderable range. We also have a sale room with gowns up to 50% off and starting at $200

Question 13

I have found my dream gown at Timeless Elegance but would like to think about it for a few days do i need to come back in to order the gown?

Accepted Answer

No you don't need to come back in unless you would like to. At your initial appointment we can do what is called a pending form for you, this form will take all of your details, the dress and your measurements which we can keep on file for when you are ready to place your order. This is especially handy for brides who don't live locally so you dont have to make a trip back to Launceston to place your order.
 
If you have a pending with us but it had been a few months and your body shape has changed you may need to come back to update your measurments.

Question 14

I have ordered by dress and now i've found out I'm pregnant! what do I do?

Accepted Answer

Well firstly Congratulations! Please contact the store on 03 6334 8998 and we can discuss your options.
 
If you are pregnant at the time of your bridal fitting or are planning on being pregnant for your wedding please let your stylist know so we can find the best possible fit for your body (also disclose if the pregnancy is common knowledge yet so we dont accidently spill the beans!)

Question 15

I have emailed through an enquiry from your website but I haven't received a reply?

Accepted Answer

Firstly check your junk mail as we use a 3rd party site for our bookings and enquiries they can sometimes end up in your junk mail. Also please allow up to 48 hours for a return email, As we answer all emails personally they can take a while for us to answer all of them, especially during our busy season. For any urgent enquiries or appointments please call us on 6334 8998

6334 8998

Frequently asked questions

Bridal

How long does it take to order a bridal gown?

What sizes do your gowns go up to?

Do I need to book an appointment to come and try on bridal gowns?

How do i book an appointment?

How long does a Bridal appointment go for?

Do I need to prepare anything for my appointment?

When is the best time to order a bridal gown?

Once I have chosen my gown how do you know what size to order it in?

What if my body shape is mixed sizing?

What payment options do you offer?

I have ordered my dress, now what happens?"

What price range are your bridal gowns?

I have found my dream gown at Timeless Elegance but would like to think about it for a few days do i need to come back in to order the gown?

I have ordered by dress and now i've found out I'm pregnant! what do I do?

I have emailed through an enquiry from your website but I haven't received a reply?

Bridesmaids & Formalwear

How long does it take to order in Bridesmaid gowns?

What size range do your bridesmaid gowns go up to?

What price range are your bridesmaids gowns?

What colours are your bridesmaid range available?

Do I need to make an appointment to look at bridesmaid gowns?

Are your formal gowns re-orderable?

How long do your formal gowns take to order in?

what size range does your formal wear range from?

What sort of Colour range does your formal wear come in?

What price range are your formal wear?

Do I need to make an appointment to come and try on Formal gowns?

Alterations

How long do I need before the wedding to do alterations?

How long do alterations take?

How many fittings are needed for alterations?

Do I have to pay for alterations?

How much do alterations cost?

Why do alterations cost so much?

How long do alteration appointments go for?

Do I need to bring anything to my fitting?

Do you do alterations on gowns that weren't purchased from Timeless Elegance?

You took my measurements when I ordered my gown, why do i still need alterations?"

I purchased my gown fom Timeless Elegance but I dont live locally, do I have to get my alterations done with you?"